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May 30, 2008
Frustrated and angry NRMA customer
This is going to be relevant to Aussies only but i feel the need to steam off somewhere after this mornings experience. :)
For those of us outside of Australia, NRMA is like the ADAC of Germany; Agnes and myself used to call them the "angels of the road". And it's really true, when one of the NRMA guys comes over to help you with your car that broke down for whatever reason they are of great help.
But when you have to deal with their customer service hotline they can be absolutely horrible. After our Daewoo broke down last week, we have had to tow it to three (!) different places in the hopes of getting it repaired. It's been driving us insane to have one car only where we really need two, living on the northern beaches and all. We don't need any help from the NRMA to push us yet closer to the edge of insanity. :)
And here they are, telling us we have to pay for any tows subsequent to the initial one. That's AUD 99 per tow, only to get it to the next garage and have them take a look at it. This is based on the NRMA's policy of allowing only "one tow per problem". Hello?! Hello?! That's exactly *our* problem! That we are still in the same mess, even after a week of different people trying to fix things up on the Daewoo. We'd need a little help here please to calm us down, ok? How about changing the policy to "one tow every 2 weeks" or something like that? Also; why not make some exceptions and leave it to the discretion of the customer-service personell?
Now let's see how high we can push this post in Google search-results for NRMA. :)
PS: At least the car now seems to be at a place where they will know how to de-activate its security system which was wrongly activated (outch).
Posted by bjoern at May 30, 2008 08:08 AM